At Quincy Tourist, we are committed to ensuring your satisfaction with every purchase. Please read our Return and Refund Policy carefully.
1. Eligibility for Returns
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Returns are accepted only if items are damaged, defective, or incorrect upon delivery.
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Items must be unused, in their original packaging, and reported within 7 days of delivery.
2. Initiating a Return
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To request a return, contact our customer service team with your order details and a description of the issue.
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Our team will guide you through the return process.
3. Refund Process
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As we offer Cash on Delivery (COD), refunds for eligible returns will be processed via replacement or cash reimbursement.
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Refunds are typically processed within 7–10 business days after the returned item is received and inspected.
4. Exchange Policy
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If you wish to exchange an item, it must meet the return eligibility criteria.
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Exchanges are subject to product availability.
5. Items Not Eligible for Return
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Products that have been used, damaged by the customer, or without original packaging are not eligible for return.
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Any attempt to return ineligible items may result in refusal of the return.
6. Shipping Costs for Returns
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If the return is due to an error on our part, return shipping will be covered by Quincy Tourist.
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If the return is requested for other reasons not related to a defect, customers may be responsible for the return shipping costs.
7. Contact Us
For assistance with returns or refunds, please reach out to our support team at [email protected].